This Privacy Policy explains how group44 collects, uses, stores, and protects the personal data of members and visitors to the group44 platform. We take your privacy seriously and operate in accordance with our international gaming authority licence obligations and applicable data protection standards.
Privacy at a Glance — These cards highlight our core data commitments. The full legal text in the sections below governs in all cases.
All personal data held by group44 is stored using industry-standard encryption. Access is restricted to authorised personnel only, under strict internal data governance controls.
group44 does not sell, rent, or transfer your personal data to unauthorised third parties. Data is shared only with parties necessary to deliver and regulate our services.
As a group44 member, you have the right to access, correct, and request deletion of your personal data, subject to legal and regulatory retention obligations under our gaming licence.
group44 collects only the personal data necessary for the purposes described in this Policy — registration, KYC compliance, payment processing, and responsible gaming obligations.
group44 uses cookies to maintain session state, improve platform performance, and analyse usage patterns. Non-essential cookies can be managed through your browser settings.
You control how group44 communicates with you. Marketing communications can be opted out of at any time via your account settings or by contacting group44 support directly.
group44 ("we", "us", "our", "the Company") operates the online gaming platform at group44.org ("the Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered members, prospective members, and visitors.
This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we collect it, how we use and protect it, and the rights available to you in connection with your personal data. This Policy applies to all data processing activities carried out by group44 in connection with the Platform and our services.
By registering for a group44 account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, please do not register or continue to use the Platform.
group44 is the data controller responsible for the personal data collected through the Platform. As data controller, group44 determines the purposes and means of processing your personal data. group44 operates under a recognised international gaming authority licence, which imposes specific obligations on how we handle member data, including verification, record-keeping, and responsible gaming requirements.
For all data-related enquiries, you may contact group44's data support team via the contact details provided in Section 16 of this Policy.
When you register a group44 account, we collect: full legal name, date of birth, nationality, residential address, email address, and mobile telephone number. This information is required to create and maintain your account.
As required under our international gaming authority licence, we collect identity verification documents including government-issued photo identification (such as a Malaysian MyKad or passport) and proof of residential address. Verification of age (minimum 21 years) is mandatory for all group44 accounts.
We collect data relating to your financial transactions on the Platform, including deposit and withdrawal records, payment method details (e.g., bank account identifiers associated with Maybank2u, CIMB, Public Bank FPX transactions; Touch 'n Go eWallet or Boost account references; DuitNow identifiers), transaction amounts, and processing timestamps. Full payment card numbers are not stored by group44.
We collect records of your gaming activity on the Platform, including bet history, game selections, wager amounts, outcomes, session duration, and bonus usage. This data is used for account management, dispute resolution, regulatory compliance, and responsible gaming monitoring.
We automatically collect technical data when you use the Platform, including: IP address, browser type and version, device type and operating system, session identifiers, pages visited, and time stamps of Platform interactions. This data is used for security monitoring, fraud prevention, and Platform optimisation.
We retain records of communications between you and group44 support, including live chat transcripts, email correspondence, and any other written communications submitted through the Platform. These records are retained for quality assurance, dispute resolution, and regulatory compliance.
group44 collects personal data through the following means:
group44 uses the personal data we collect for the following purposes:
group44 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required for fraud screening purposes under our licence obligations.
group44 processes your personal data under the following legal bases:
group44 does not sell, rent, or trade your personal data. We share your personal data only in the following limited circumstances:
All third-party recipients of group44 member data are required to maintain appropriate technical and organisational security measures and may only process your data for the specific purpose for which it was shared.
group44 retains personal data for the period necessary to fulfil the purposes described in this Policy, subject to the following retention obligations:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
group44 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include, without limitation: TLS 1.3 encryption for all data transmissions; encryption of sensitive data at rest; access controls restricting internal system access to authorised personnel on a need-to-know basis; regular security assessments and penetration testing; and incident response procedures for data breach scenarios.
While group44 takes data security seriously, no system is entirely immune to risk. In the event of a data breach that poses a risk to your rights and freedoms, group44 will notify affected individuals and relevant authorities in accordance with applicable obligations.
You play an important role in your own data security. Use a strong, unique password for your group44 account and enable two-factor authentication in your account security settings.
group44 uses cookies and similar tracking technologies on the Platform for the following purposes:
Non-essential cookies can be managed through your browser settings. Disabling certain cookies may affect the functionality of parts of the Platform. group44 does not use third-party advertising cookies or share cookie data with advertising networks.
Subject to applicable law and any overriding legal or regulatory retention obligations, you have the following rights in relation to your personal data held by group44:
To exercise any of these rights, contact group44 support via live chat or email at [email protected] (plain text — not a link). group44 will respond to data rights requests within 30 days.
group44 may send you promotional communications about bonuses, new game releases, and platform features where you have expressly opted in to receive such communications during registration or through your account settings. You may opt out of marketing communications at any time by updating your communication preferences in your account settings or by contacting support. Opting out of marketing communications does not affect transactional communications relating to your account (such as deposit confirmations, withdrawal processing notifications, and security alerts).
The group44 Platform is strictly intended for individuals aged 21 years and above. group44 does not knowingly collect or process personal data of individuals under the age of 21. If group44 becomes aware that personal data of an underage individual has been collected, the associated account will be immediately closed, all funds will be handled in accordance with our regulatory obligations, and the relevant personal data will be deleted. If you believe that a minor may have accessed the Platform, please contact group44 support immediately.
group44 may transfer your personal data to service providers and infrastructure partners located outside Malaysia where necessary to deliver the Platform's services. Any such transfers are conducted under appropriate safeguards, including contractual data protection clauses that require recipient parties to maintain data protection standards equivalent to those described in this Policy. group44 does not transfer personal data to jurisdictions that do not offer adequate data protection without implementing appropriate safeguards.
group44 reserves the right to update this Privacy Policy at any time. Where changes are material, we will provide advance notice via the Platform or by email to your registered address. The "Last updated" date at the top of this Policy reflects the most recent revision. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the Platform and may request account closure.
For questions, requests, or concerns relating to this Privacy Policy or your personal data, please contact group44 through the following channels:
This Privacy Policy was last reviewed and updated in June 2026. group44 operates under a recognised international gaming authority licence. All rights reserved.
Sign in to your group44 account knowing your personal data is encrypted, secured, and handled in strict compliance with our international gaming authority licence. 21+ only. Play responsibly.